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Ria Benavides
Senior Instructional Designer creating interactive learning for organizations like CFA Institute, SDG&E, and Rover.
Interactive Product Adoption Simulation
Build confidence in client communication through real-world scenarios
Scenario-based training designed to build client communication and decision-making skills in high-risk situations. This simulation walks learners through real-world escalation, trust management, and response strategy.
What this demonstrates
- Scenario-based decision making
- Customer trust impact modeling
- Interactive branching + feedback
Featured Work
CFA Institute
San Diego Gas & Electric
San Diego Gas & Electric
- Global finance training module development
- Articulate Storyline & Rise
- Onboarding and risk programs
San Diego Gas & Electric
San Diego Gas & Electric
San Diego Gas & Electric
- Gas operations compliance training
- Workforce technical learning
- SME collaboration
Rover
San Diego Gas & Electric
Rover
- Customer experience and safety training redesign
- Adobe Captivate development
- LMS migration support