San diego gas & electric

Technical training was developed for gas operations teams to support compliance and workforce safety.

Instructional design and development in collaboration with subject matter experts.

• Organization: San Diego Gas & Electric (SDG&E)
• Industry: Utilities / Energy
• Project Type: Workforce Technical Training
• Audience: Gas operations field teams and technical staff
• Tools: Articulate Storyline, Adobe Creative Suite
• My Role: Instructional Designer

I worked with program managers and subject matter experts to translate technical operational procedures into structured digital learning modules.

Key responsibilities included:

• Collaborating with SMEs to gather and validate technical procedures
• Structuring learning objectives and module flow
• Designing interactive training modules
• Translating complex technical processes into clear learning content
• Supporting review cycles and incorporating stakeholder feedback
• Preparing learning modules for LMS delivery

Gas operations teams rely on precise procedures and compliance standards to ensure safety and operational reliability. Training content needed to communicate complex technical information clearly while remaining accessible for a distributed workforce.

Key challenges included:

• Translating highly technical procedures into structured learning
• Maintaining accuracy while simplifying complex information
• Supporting field teams with clear and efficient training modules

To support technical workforce learning, the modules were structured to prioritize clarity, procedural understanding, and knowledge reinforcement.

The design approach included:

• Breaking technical procedures into step-by-step learning sequences
• Incorporating visual references to support comprehension
• Structuring modules to reinforce key safety and compliance concepts
• Collaborating closely with SMEs to ensure technical accuracy

Interactive training modules were developed to support workforce learning and compliance training initiatives.

The learning solution included:

• Structured procedural learning modules
• Visual references supporting operational processes
• Interactive knowledge checks reinforcing key concepts
• Modular course design allowing flexible learning pathways

Modules were developed in Articulate Storyline and designed to integrate with the organization’s LMS environment.

Storyboard structure used to translate technical procedures into interactive training screens. Content blurred to protect internal materials.

Example reference documentation used during SME collaboration to validate operational procedures.

Training modules were developed for gas operations teams, including Zero Emissions Vehicle and Compliance Coordinators (ZEVAC and GOCCS).

Some visuals have been simplified or redacted to protect proprietary information while illustrating the instructional design process.

The resulting training modules supported SDG&E’s workforce development and compliance initiatives by providing structured, accessible learning experiences for operational teams.

The design approach ensured that complex technical procedures could be communicated clearly while maintaining alignment with internal safety and compliance standards.

• Articulate Storyline
• Articulate Rise
• Adobe Creative Suite
• SCORM publishing
• SharePoint
• Microsoft Office
• Canva
• Eleven Lbas
• Cornerstone
• Scenario-Based Learning
• SME Collaboration
• Instructional Design